Side x Side Wilderness Guide

Gibbons

Job Role

The Role: 
Out at Cougar Mountain, The Adventure Group (TAG) specializes in providing thrilling outdoor adventures in the stunning landscapes of Whistler. From ziplining to snowmobiling and off-road excursions, we offer unforgettable experiences tailored to adventure-seekers and nature enthusiasts, prioritizing safety and satisfaction throughout. 

The Side x Side (SxS) Wilderness Guide provides a safe, fun, and spectacular experience for our guests. Safety is the main priority and is the foundation of all decisions made while guiding. The expectation is that our guides present themselves in a professional manner, positively representing The Adventure Group (TAG) and adapting to the diverse needs of each group. 

Responsibilities:
  • Start each shift by checking in with dispatch for daily information, ensuring uniform and equipment readiness.
  • Thoroughly prepare for tours, inspecting all equipment, including avalanche/fire gear and helmets. 
  • Welcome guests warmly at Cougar, setting a positive tone for a fun and safe tour, and providing necessary information.
  • Ensure every guest has everything needed for tour - adequate clothing and equipment. Be aware of any signs of weather-related issues or risks. 
  • Follow established safety, radio, and operating protocols.
  • Escalate issues, concerns, or problems to the supervisor or dispatch in a timely manner.
  • Pay attention to details, such as keeping the site clean, and assisting guests and staff.
  • Check staff communication channels regularly for updates and information.
  • Contribute to TAG's dynamic team by assisting other team members and departments as needed.

Requirements: 
  • Previous experience working in customer service.
  • Previous experience working in outdoor activities and/or adventure tourism an asset.
  • Maintain a valid, minimum 80-hour first-aid certification (i.e. Occupational First Aid – level III; Outdoor Emergency Care – level III, or Wilderness First-Aid). 
  • Valid Driver’s License.
  • Be physically fit: able to lift up to 30lbs, be outdoors and on feet for majority of day
  • Positive, supportive, and respectful attitude – with both guests and team members.
  • Flexible and adaptable – every day is different; every tour is different. 
  • Flexible to diverse working hours – early mornings, evenings, and weekends.
  • Proven ability to communicate clearly.

Wage and Team Perks:
  • $21 + hourly wage based on experience and qualifications.
  • 50% off F&B across our Gibbons Venues. 
  • 50% off for Team Members and 20% off for friends and family with The Adventure Group.
  • 25% off for Team Members and 20% off for friends and family at The Adara.
  • 20% off The Spa at Whistler.
  • 3rd party perks at a variety of local businesses. 
  • Company events! 

Location

Whistler, BC, Canada

Compensation

$21/hr