Ski Patrol Supervisor

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The Ski Patrol Supervisor will coordinate with the Patrol Manager in managing and overseeing the Hunter Mountain Ski Patrol's year around daily operations. The team includes 70+ winter employees and 4+ summer employees. This position is responsible for supervising day to day operations, managing labor and expense budgets, workers comp, Best Practice Initiatives and working with other departments.

Job Responsibilities:

• Supervising the day-to-day operations of the ski patrol, overseeing all facets of guest service, guest safety, mountain safety, medical care, on-hill maintenance and chair lift guest evacuation
• Ensures that daily scheduling of staff is adequate and appropriate for necessary patrol operations
• Communicates with staff about daily assignments and expectations
• Successfully complete hiring paperwork, training assistance, and scheduling of seasonal patrollers within given timeframes
• Ensure accountability of patroller development by tracking the training performance and certifications within given deadlines. Provide coaching and feedback in a timely manner
• Assist with maintaining an updated patrol SOP documentation, manuals, and training tools
• Demonstrates effective supervisory skills with regard to motivation, disciplinary and corrective actions, and documented mid and end of season reviews
• Facilitates and coordinates with other Mountain Operations departments on daily opening and operation of the resort
• Communicates with other departments with issues that might affect their operations; i.e. weather conditions that might affect ski school, food service, lifts, etc.
• Educates staff on safe workplace practices and actively works to minimize staff injury by conveying importance of appropriate decision making and risk reduction
• Assumes leadership role in major incidences including accidents, lift issues, special events, guest confrontations, or missing skier searches
• Oversees mountain maintenance issues including closures, slope and trail conditions, protective padding, and general appearance of ski area
• Provides management assistance for Mountain Safety team leaders with their staff as needed
• Represents management as an approachable, empathetic and responsive team in handling of issues that affect either personal life or professional life of staff
• Other duties as assigned

Job Qualifications:

Required:

• OEC certification;
• Must speak and write in English fluently;
• Proficient in Word/Excel/PowerPoint/Teams/Outlook;
• Able to work weekends and holidays as required;
• Must be able to ski at a professional skier level in all snow and weather conditions, daily;
• Be able to lift (and ski with) a minimum of 50 lbs daily, if the opportunity presents itself;
• Must have frequent ability to lift, stand, walk, sit, and maneuver in all climate conditions on mountain;
• Must have full dexterity of hands and fingers to feel and maneuver in cold temperatures;
• Ability to reach with hands/arms;
• Ability to climb, balance, stoop, kneel, crouch or crawl in all weather conditions;
• Ability to communicate with our guests verbally - listening and talking in a calm manner;
• Must have good vision (corrected or not corrected) - with ability to see up-close, in the distance, peripheral, depth perception and have the ability to adjust focus.

Preferred:

• Must have at least 1 year of supervisory experience;
• NSP Senior or Certified and/or Instructor status;
• College degree.

The expected pay range is $27.00 - $33.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.