Heli Ski Guide Manager

Location

Whistler, BC, Canada

Compensation

Salary commensurate with experience

Type

Full Time

Job Role

Create Your Experience of a Lifetime

Come work and play in the mountains Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits:

Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
RSP Options (after 12 months or 2000 cumulative hours of service)
Employee Assistance Program
Excellent training and professional development
Referral Program

Full Time roles are eligible for the above, plus:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans

Job Specifications:

Expected Pay Range: Salary commensurate with experience
Shift & Schedule Availability: Full Time October through May
Skill Level: Advanced

Guide Manager Responsibilities:

Leads early morning weather decision making call
Participates in go-no-go decisions at meetings and field area selection.
Oversees risk management in the field in conjunction with Operations Manager and GM
Lead Guides
Evening Grouping of Guests in conjunction with Management Team
Oversees Daily operational planning and risk management in meetings in conjunction with Operations Manager and GM
Coordination of daily scheduling for all products
Logistical Planning for all products in conjunction with Management Team
Planning and Execution of Guide Training and Office Staff Education in conjunction with Management Team
Planning and execution of continuous training through season
Monitors helicopter flying times and expenses to make sure they are kept within guidelines.
Emergency Rescue Plan: ensures we are prepared to a reasonable standard to rescue staff and guests.
Generates new ideas and works on special projects that that will improve the functionality of our operation.
Documentation: accidents and incidents are documented for insurance and educational purposes.
Supervises staff for in-field guiding and miscellaneous assignments. Maintains a positive working environment and runs meetings as required
Avalanche forecasting: ensures data is presented, maintained, preserved and that the information remains available to staff as required.
Communications: ensures a proper flow of communication is maintained between guides, clients, helicopters and the base.
Employee experience: takes responsibility and ownership of the relationship between operations staff and management.
Worker safety: employment is conducted within Work Safe BC standards and worker injuries are reported as required.
Other Duties as assigned

Lead Guiding Responsibilities:

Briefs other guides and pilots with the days plan.
Ensures helicopter has all rescue equipment aboard
Monitors and coordinates all groups in the field.
Meets and greets our guests in a friendly and professional manner
Conducts training for our guests to industry standards: transceiver orientation;
Helicopter orientation; field procedures.
Drives passengers to various locations in commercial vans and buses.
Delivers a backcountry skiing product
Guides clients away from mountain and helicopter hazards.
Provide excellent customer care and service
Ensures guiding is considerate to other groups to maintain a good pace during the day.
Maintains a state of readiness to respond to field emergencies.
Analyses the snowpack for instabilities and gathers and shares field observations.
Coordinates lunch for our clients. Leads mid-day meetings.
Records and communicates extra runs skied
Communicates customer service issues with the store staff as required.
Attends company meetings as required
Uses the helicopter efficiently respecting company standards
Completes company and industry field documentation daily.

Job Qualifications:

CSGA Level 3, ACMG Ski Guide or IFMGA Mountain Guide with over 75 days guiding under mentorship.
Meet’s CPD requirements as per guiding certification
Professional member of CAA
80 hour first aid certification, current
AED Certification
Current BC Class 4 DL. Clean driving record.
Ten years of operational heli ski experience
Experience in a leadership role more than 5 years
Experience managing and scheduling