Sales & Reservations Supervisor - Ski & Snowboard School

The Sales & Reservations Supervisor supports guests, Pros, Supervisor peers, and Managers in delivering exceptional guest service while managing Point of Sale (POS) and Ski & Snowboard School (S3) support systems to ensure operational excellence. The Supervisor fosters a healthy and supportive culture focused on professionalism, business development, and technical excellence. This position reports to the School Manager or General Manager. 

Essential Job Functions / Key Job Responsibilities 

• Prioritize and organize POS, S3 support systems, and administrative requirements based on departmental SOPs, end-of-season analysis, and initiatives
• Supervise, schedule, and assign office staff to meet daily needs and maintain scheduling accuracy throughout the season
• Support business growth, guest experience, and expense management through lesson reconciliation, revenue collection, research, and operational support for Pros, Supervisors, and Managers
• Recruit, train, develop, schedule, and evaluate office staff to build a strong, professional team
• Promote excellence in guest service, evaluate experiences, and resolve guest concerns promptly
• Actively observe guest experience and staff performance at key times each day to ensure operational excellence
• Ensure essential information is communicated frequently and accurately across teams
• Collaborate with other departments to enhance product knowledge and expand operational support
• Assist S3 Global Sales & Reservations office, Pros, and payroll in shared responsibilities 
• Lead employee recognition, disciplinary action, and performance management to develop staff
• Act in the best interest of ASC by supporting business growth, protecting revenue, and investigating underground teaching

Education & Experience Requirements 

• High School Diploma or equivalent required, college degree preferred
• Minimum of 1 year of office management experience with a strong focus on guest service and sales operations required 
• Minimum of 3 full seasons in the winter sports industry required, preferably with sales and reservations exposure
• Prior experience working with sales and reservations systems in a customer-facing role, demonstrating strong organizational and communication skills preferred

The budgeted salary range for this position is $62,476 – $72,476. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Position type: Full Time