Guest Experience & Operations Coordinator

The role

This is a year-round, permanent part-time (15-25hrs/week) position based in Whistler with the flexibility of remote administrative work during the off-season. There is an opportunity to grow into a full-time role as we continue to get busier. You will report to the Operations Manager and play a vital role in ensuring every adventure runs smoothly, from the first inquiry to the final high-five at the end of a trip.

What you’ll be doing

• Guest magic: Delivering exceptional service before, during, and after trips.

• The hub: Coordinating bookings, reservations, and guest communications.

• Field ops: Assisting with day-of guest check-in and operational coordination.

• Behind the scenes: Maintaining accurate administrative records and supporting continuous improvement initiatives.

• The extra mile: Contributing to sales, marketing, and exciting new business projects.

Are you our next mountain pro?

We’re looking for an enthusiastic, adaptable problem-solver who:

• Loves the mountains and backcountry recreation.

• Is dependable, organized, and stays calm under pressure.

• Embraces new technology and learns quickly.

• Thrives in a small, "all-hands-on-deck" team environment.

The essentials

• Excellent communication and customer service skills.

• Strong computer skills (you'll learn our booking systems fast!).

• Occupational First Aid Level 3 (80-hour) or a willingness to get it.

• Valid Class 4 Driver’s Licence or a willingness to obtain one.

• Bonus Points: Experience in tourism, ICS 100 training, or experience with reservation software.

Why work with us?

• Competitive Pay:$30/hour, depending on experience and qualifications.

• Flexibility: A work schedule that varies with the seasons.

• Growth: Real opportunity to evolve into a full-time role as we expand.

• Perks: Industry discounts and the best office views in BC.

Interested in applying?

Please submit your resume, cover letter and references to [email protected] by August 11th, 2026.

An immediate start is available for the right candidate.