Ski & Ride School Supervisor

Summary of Job Purpose 

The Ski & Ride School Supervisor supports the school’s daily operations. Responsibilities include but are not limited to helping schedule instructors to meet business needs, placing students in appropriate class levels, supervising lesson areas to support lesson quality, communicating lesson sales information to staff, and assisting instructors as needed. 

The supervisor is a visible presence on the lower mountain and in the base area, helping ensure lesson quality and support instructors. The role may also include coaching and reinforcing safety protocols. This is a full-time position that may include teaching lessons based on business needs.  

Job Duties and Responsibilities 

This job description is intended as a summary of the primary responsibilities of and the qualifications for the position. The job description is not intended to be inclusive of all duties an individual in the position might be asked to perform or of all the qualifications that may be required now or in the future. We will not ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform. When we do ask for your assistance with any job, we expect an enthusiastic and cooperative response. 

Demonstrate an ongoing commitment to delivering excellent customer service. This involves interacting with guests in a courteous manner and answering questions professionally. 

Assist with hiring, motivating, evaluating, and directing staff to ensure adequate guidance and resources to accomplish established departmental goals and objectives. Assist in ensuring that all employees receive the necessary training, support, guidance, feedback, and resources. 

Use profession discretion in assigning lessons to instructors to create the best guest experience possible.  

Complete required daily documentation neatly and accurately. 

Assist and support Instructors in the teaching areas and on the mountain.  

Supervise and observe the teaching and learning progress of classes, providing support and coaching when needed. 

Continually monitor class sizes and splits. Make decisions that help promote profitability, safety, and lesson quality, and support instructors’ success. 

Set a good example for instructors by improving your own skiing, riding, teaching, clinic, organizational, and management skills. 

Be leaders in the department risk management program. 

Assist with the development and application of departmental training, including accurate and updated documentation of training. 

Work with snow removal teams on snowy mornings. 

Help with set-up and tear-down of daily lesson equipment, signage, and fencing. 

Teach lessons and comply with the job description for a Ski & Ride Instructor as business levels dictate, possibly switching between Supervisor and Instructor throughout the course of the day. 

Job Qualifications 

Advanced ski/snowboarding ability desired. 

PSIA-AASI certification desired. 

Prior supervisory experience desired. 

Willingness to continue professional development by improving skiing/snowboarding and instruction via attending both in-house clinics and PSIA/AASI functions. 

Well educated in the PSIA-AASI Teaching Systems and the Dodge Ridge Si & Ride School progressions. 

Strong verbal and nonverbal communication skills. 

Understanding of the technical knowledge and methodology required to explain the fundamentals of skiing and snowboarding. 

Must be aware of the ski area’s terrain and facilities. 

Must be neatly groomed and have ski/snowboard equipment in good condition, contributing to a professional overall appearance. 

Safety and risk oriented. 

Possess strong multitasking skills and be extremely flexible regarding work duties. 

Proficiency using Microsoft Office 

Willingness to work during extreme weather conditions. 

Good physical conditioning, including flexibility, strength and endurance. 

Heavy and awkward lifting up to 50 lbs. 

Must possess a valid driver’s license and meet the Motor Vehicle Record qualifications as outlined in the Fleet Safety Program. 

Position type: Full Time, Winter Seasonal