Snowsports Supervisor/ Lead Supervisor

Description

Title / Position: Supervisor, Snowsports

Position type: Seasonal, Full time/ Part time; Hourly, Non-Exempt

Reports to: Director of Snowsports

Love teaching and ready to lead? Bromley is looking for an experienced snowsports professional to help run our Ski & Snowboard School day to day. You’ll guide a team of instructors on snow, make sure every guest gets a great lesson, and still spend plenty of time teaching.

Summary: Primary role is to oversee daily lesson operations of the Ski & Snowboard School, lead and support instructors on snow, resolve guest needs, and provide instruction to guests learning to ski or snowboard. Acts as the link between instructors and the Director and Assistant Director.

Duties and responsibilities

•         Promote the Snowsports School environment of Safety, Fun and Learning

•         Supervise instructors during the daily operation, including line-ups and lesson assignments

•         Assign instructors to private, group and KidsRule lessons based on skill level and guest needs

•         Monitor lessons on snow to ensure Bromley teaching methods are used correctly

•         Act as first point of contact for guest questions, concerns and complaints, escalating to the Assistant Director as needed

•         Help train new instructors and lead on-snow and off-snow clinics

•         Give instructors ongoing coaching and feedback, and support their progress in PSIA/AASI certification

•         Assist the Director and Assistant Director with hiring and scheduling

•         Record instructor time and lesson information accurately in the Sirius software

•         Complete daily/weekly safety checklists and report incidents or hazards

•         Responsible for safety of students and staff; respond to lost-child and injury situations according to procedures

•         Attend weekly communication meetings with admin and supervisory staff

•         Teach private and group lessons as business demands

•         Promote Bromley and skiing/snowboarding whenever possible

•         Other duties as assigned

Requirements

Qualifications and competencies

•         Must be Certified PSIA/AASI Level I (Level II and III preferred)

•         At least 2 seasons of snowsports teaching experience, including children’s programs

•         Previous supervisory or team-lead experience preferred

•         Must be organized and able to direct others calmly in a fast-paced environment

•         Must be available full time during winter season, weekends and holidays included

•         Maintain a caring and sensitive attitude towards guests

•         Possess strong communication, interpersonal and problem-solving skills

•         Flexible in response to changing class assignments and staffing needs

•         Have the awareness to care for the physical, social and psychological needs of children and adults in various weather conditions

•         Ability to ski or snowboard at an advanced level in any type of snow conditions

•         Basic computer skills; working knowledge of Sirius software preferred

•         Punctual and prepared to perform work duties on time

•         Must maintain personal appearance in accordance with Bromley standards

•         Must have reliable transportation

Supervisory responsibility

This position directly supervises instructors on shift and assists the Director in leading a department of 120+ employees. Day-to-day staffing, coaching and on-snow guidance of instructors are a key part of this role. Final hiring, discipline and budget decisions remain with the Director and Assistant Director.

Work environment and physical demands

Work environment: This job operates primarily outdoors, on snow, during the winter season.

Physical demands: This is a physically active role requiring several hours of standing and working outdoors, on and off snow. Must be physically fit to ski or snowboard for 4 to 6 hours each day. Occasionally indoors using computers and phones. Must be able to lift and carry 20 lbs over uneven terrain.

Additional: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position type: Full Time