Ski & Ride School Administrative Assistant

Summary of Job Purpose 

The Ski & Ride School Administrative Assistant (SRSAA) supports the daily administrative and operational functions of the Ski & Ride School. Working closely with the Ski & Ride School Director, Manager, Supervisors, Trainers, Guest Services, and Tickets, the SRSAA helps ensure effective staffing, accurate administrative records, consistent employee support, and a high-quality guest experience. SRSAA may be asked to temporarily function as an on-snow instructor and/or SRS instructor if capable. 

Job Duties and Responsibilities 

This job description is intended as a summary of the primary responsibilities of and the qualifications for the position. The job description is not intended to be inclusive of all duties an individual in the position might be asked to perform or of all the qualifications that may be required now or in the future. We will not ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform. When we do ask for your assistance with any job, we expect an enthusiastic and cooperative response. 

Guest Service: Demonstrate an ongoing commitment to excellent customer service by interacting courteously and professionally with guests, answering questions, providing accurate lesson information, and assisting with guest check-in and other guest-facing operations, particularly during weekends and holidays. 

Staff Support & Development: Assist Ski & Ride School management with employee communication, training coordination, and staff support. Help ensure employees receive the training, guidance, resources, and feedback necessary to perform their duties effectively and contribute to departmental goals. 

Staffing & Scheduling: Support the Ski & Ride School Director, Manager, and Supervisors in maintaining appropriate staffing levels to meet fluctuating ski and snowboard lesson demand while adhering to departmental budget guidelines. Assist with instructor scheduling, daily lesson assignments, staffing adjustments, and schedule communication. 

Scheduling Administration: Maintain detailed, organized, and accurate scheduling records in coordination with the Ski & Ride School Manager. Monitor daily staffing needs, assist with schedule adjustments, and ensure instructor assignments reflect operational demands and available resources. 

Daily Lesson Operations: Assist with assigning instructors to daily lessons and preparing required operational documentation, including daily assignment boards and other scheduling records. Ensure documentation is completed accurately, neatly, and in a timely manner. 

Payroll & Timekeeping: Assist with tracking instructor hours, verifying timekeeping records, resolving discrepancies, and preparing accurate payroll information for biweekly payroll processing. Maintain organized records and communicate payroll concerns to the Ski & Ride School Manager. 

Hiring & Onboarding: Assist with recruitment, hiring, onboarding, and employee documentation in coordination with Ski & Ride School management and Human Resources. Help ensure new employees complete required administrative procedures and training. 

Training Records & Coordination: Maintain accurate records of instructor training and development in coordination with Supervisors and Trainers. Assist with tracking training completion, maintaining employee documentation, and ensuring training records remain organized and current. 

Risk Management & Safety Documentation: Support administration of the Ski & Ride School’s risk management program by maintaining current and accurate documentation in the designated Yellow Safety Binder. Track required safety training, document completed safety topics, coordinate safety meeting schedules, and help ensure safety records are complete and accessible. 

Interdepartmental Collaboration: Work closely with Guest Services, Tickets, and other resort departments to coordinate lesson-related operations, communicate relevant information, assist with guest inquiries, and support an efficient and consistent guest experience. 

Operational Flexibility: Adapt to changing departmental needs and assist with administrative, guest service, and operational responsibilities as required. When appropriately qualified and authorized, provide temporary instructional or supervisory coverage to support staffing needs and maintain operational continuity. 

Professional Standards & Other Duties: Maintain confidentiality, follow resort policies and procedures, and demonstrate professionalism in all interactions with guests and employees. Perform additional duties as assigned by Ski & Ride School management to support departmental operations and objectives 

Job Qualifications 

Administrative Experience: Previous experience in administrative support, office coordination, scheduling, payroll, or a related field preferred. 

Supervisory Experience: Previous supervisory or leadership experience preferred, with the ability to support staff development, provide guidance, and coordinate daily operations. 

Ski & Ride School Knowledge: Familiarity with skiing, snowboarding, and Ski & Ride School instruction. Willingness to continually develop knowledge of skiing, snowboarding, and instructional practices through PSIA-AASI and other professional development opportunities. 

Product Knowledge: Ability to learn and communicate information regarding Ski & Ride School programs, lesson offerings, rental equipment, lift products, and other resort services. 

Communication Skills: Strong verbal, written, and interpersonal communication skills, with the ability to interact professionally with guests, employees, supervisors, and other resort departments. 

Organizational Skills: Strong attention to detail and the ability to manage multiple tasks, maintain accurate records, meet deadlines, and prioritize responsibilities in a fast-paced environment. 

Technical Proficiency: Proficiency with Microsoft Office, Google Workspace (including Google Docs and Sheets), email systems, and other administrative software. Ability to learn and operate scheduling, payroll, and lesson management systems. 

Resort Familiarity: Ability to become knowledgeable about Dodge Ridge’s terrain, facilities, lesson meeting locations, and resort operations. 

Professionalism: Maintain a professional appearance and appropriate grooming standards consistent with the Ski & Ride School dress code. Maintain personal ski or snowboard equipment in safe, serviceable condition when applicable to assigned duties. 

Safety & Risk Management: Ability to understand, follow, and support the implementation of safety procedures, risk management practices, and operational guidelines outlined in the Dodge Ridge Employee Handbook. 

Availability & Work Environment: Willingness and ability to work weekends, holidays, and peak operational periods, including working outdoors in cold temperatures, inclement weather, and changing mountain conditions. 

Physical Requirements: Ability to perform assigned duties in a mountain environment, including standing, walking, and moving across snow and uneven terrain. Must possess the strength and endurance to perform required physical tasks, including lifting and carrying up to 50 pounds. 

Instructional & Supervisory Coverage: Ski or snowboard teaching experience and relevant PSIA-AASI certifications preferred for employees who may be assigned temporary instructional or supervisory responsibilities. 

Driver Qualifications: Must possess a valid driver’s license and meet the Motor Vehicle Record requirements outlined in the Dodge Ridge Fleet Safety Program if driving is required as part of assigned duties. 

Position type: Full Time, Winter Seasonal