POSITION: Co-Leadership Opportunity for Heliski Operations Manager

LOCATION: Tyax Lodge, Gold Bridge, BC

DEPARTMENT: Heliski Operations

HOURS: Full-Time Seasonal (winter), Part-Time (spring-autumn). Extended hours may be required to meet business needs. The schedule will fluctuate seasonally to align with peak occupancy and revenue. This crucial role is the most senior position in Heli Ski Operations, and any peak period absences must be approved in advance of the operating season.

REPORTS TO: General Manager

DIRECT REPORTS: Guides, Ski Technicians, and Radio Operators

COMPENSATION:

We offer a competitive compensation package, including an attractive base salary based on your qualifications, experience, and skill set. Additional details will be discussed during the personal interview. Extended benefits and vacation pay are included.

COMPANY OVERVIEW:

Tyax Lodge and Heliskiing is a premier heli-ski destination nestled in the heart of the Chilcotin Mountains. Our commitment to guest and employee experience ensures luxurious accommodations, world-class dining, and a wide range of year-round outdoor activities. The heliski program features a single group per helicopter, unlimited vertical skiing, and two guides per group. Our well-established program offers the chance to work within a large and remote tenure alongside an experienced team. Join us for an unforgettable adventure in one of BC's most breathtaking wilderness settings.

JOB OVERVIEW:

This is a shared position, joining the current Operations Manager in leading the heliski program. As a member of the Tyax leadership team, the primary role of the Operations Manager(s) is to consistently deliver a premier guest and employee experience related to the heliski program. The Operations Manager provides direct leadership in all areas of the Tyax heli ski experience, holding ultimate responsibility for the oversight and efficiency of the program. This position includes a variety of administrative tasks, planning, budget management, daily problem-solving, interviewing, hiring, leading a team, and delivering exceptional guest experiences. The Operations Manager will excel at building meaningful professional relationships and inspiring their team to create positive, life-changing mountain experiences. Guiding heliski groups throughout the season is encouraged to stay connected to the core guest experience and operations.

Throughout the operating seasons, the Operations Manager will show a large degree of flexibility in working hours, with longer days in the winter season and diligent execution of planning, preparation, and implementation in spring, summer, and fall. The ideal schedule for the Operations Manager involves a rotating cycle of one week guiding, one week dedicated to lodge-based leadership and administrative duties, followed by one week off. The role and responsibilities are expected to evolve with changes to Tyax's organizational structure, so adaptations to the list of responsibilities should be expected. The Operations Manager will work with the team to grow the length and success of the winter heliski season.

RESPONSIBILITIES:

Approach work with a growth mindset, continuously seeking to improve business processes through analysis and collaboration
Act as a key member of the leadership and lodge teams, leading site operations, guest experience, employee experience, and infrastructure aspects of the heliski program
Work with the Tyax leadership team to reach annual and quarterly goals and KPIs outlined collaboratively with the General Manager
Oversee HR duties for all Tyax employees within your department, including recruitment, onboarding, training, and coaching
Provide direction, feedback, and ongoing coaching to develop and lead staff
Communicate effectively with supervisors, office personnel, and area management staff throughout Tyax
Work with the General Manager to review financial information and adjust operational budgets to promote profitability
Serve as the main point of contact and host for heliski guests, guides, and heli ops support
Collaborate with the General Manager to create a safe and enjoyable work environment for all employees, adhering to Occupational Health & Safety requirements, WorkSafe BC, WHMIS, etc.
Play a critical role in the Tyax Emergency Response Plan procedures as required in an emergency
Handle administrative tasks, including but not limited to hiring and onboarding heliski guides, payroll, accounts payable, reconciling invoices, filing, first aid ordering, audits, and supplier ordering
Lead and schedule guide team, radio operators, and ski technicians
Administer guide training
Guide 20-40 days per winter
Coordinate and schedule the medical team
Negotiate, schedule, coordinate, and communicate with helicopter contractors
Manage flight minimums, flight logs, and guest vertical
Report and develop parks, land, and tenure
Run development program
Generate content for marketing campaigns including social media
Maintain thorough working knowledge and competence in all technical systems associated with field operations
Manage fuel systems maintenance, inspections, upgrades, supply, location changes, and permits
Maintain, inspect, upgrade/improve, supply, and permit communications equipment
Audit and update emergency, rescue, and avalanche plans
Maintain, inspect, and upgrade first aid and rescue equipment
Upgrade and maintain mapping, field books, helicopter tablets, and maps
Upgrade and maintain ski and rescue equipment for guests and guides
Attend Helicat and CAA meetings 1-2 times per year
Manage Infoex and heliski digital subscriptions

REQUIRED MINIMUM QUALIFICATIONS:

ACMG Ski Guide, CSGA Level 3, or Mountain Guide (preferred)
Minimum of 3 years' experience as a lead heliski guide (preferred)
Canadian Avalanche Association Level 2 Certification and professional membership (required)
Previous management experience (preferred)
Technical proficiency in word processing, spreadsheets, and an ability to learn relevant software platforms (required)
Current 80 Hour First Aid Ticket or OFA Level 3 (required)
References (required)

Tyax Lodge

Heli Ski Operations Manager