The Sales & Reservations Supervisor supports guests, Pros, Supervisor peers, and Managers in delivering exceptional guest service while managing Point of Sale (POS) and Ski & Snowboard School (S3) support systems to ensure operational excellence. The Supervisor fosters a healthy and supportive culture focused on professionalism, business development, and technical excellence. This position reports to the School Manager or General Manager.

Essential Job Functions / Key Job Responsibilities

Prioritize and organize POS, S3 support systems, and administrative requirements based on departmental SOPs, end-of-season analysis, and initiatives
Supervise, schedule, and assign office staff to meet daily needs and maintain scheduling accuracy throughout the season
Support business growth, guest experience, and expense management through lesson reconciliation, revenue collection, research, and operational support for Pros, Supervisors, and Managers
Recruit, train, develop, schedule, and evaluate office staff to build a strong, professional team
Promote excellence in guest service, evaluate experiences, and resolve guest concerns promptly
Actively observe guest experience and staff performance at key times each day to ensure operational excellence
Ensure essential information is communicated frequently and accurately across teams
Collaborate with other departments to enhance product knowledge and expand operational support
Assist S3 Global Sales & Reservations office, Pros, and payroll in shared responsibilities
Lead employee recognition, disciplinary action, and performance management to develop staff
Act in the best interest of ASC by supporting business growth, protecting revenue, and investigating underground teaching

Education & Experience Requirements

High School Diploma or equivalent required, college degree preferred
Minimum of 1 year of office management experience with a strong focus on guest service and sales operations required
Minimum of 3 full seasons in the winter sports industry required, preferably with sales and reservations exposure
Prior experience working with sales and reservations systems in a customer-facing role, demonstrating strong organizational and communication skills preferred

The budgeted salary range for this position is $62,476 – $72,476. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Position type: Full Time

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